Glencoe Software builds and delivers innovative, scalable, easy-to-use scientific imaging solutions for its clients and partners. Our proven image database technology makes the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in a group, team, project or organization.

Glencoe’s products are installed and used in several world-leading academic labs, biotechs, pharmas and publishers, solving mission-critical problems in high-content screening, digital pathology, and many other modalities. Through our OEM licensing program, our software tools are embedded in some of the world’s most powerful and market-leading software data products. We combine world-beating technology and expertise with dedicated, reliable customer support.

Responsibilities

Glencoe is looking for a USA-based Applications Specialist to help drive our continued growth and ensure the success of our customers. In this role, you will work closely with some of the brightest researchers in academia, biotech and pharma. You will leverage your experience in life science research and strong interpersonal skills to help our customers achieve their research goals by utilizing Glencoe’s image data solutions. All of Glencoe’s staff work with our customers, some of the brightest researchers and IT professionals in academia, biotech and pharma. You will conduct customer training, workshops, support and troubleshooting to remain connected to the user experience and work as a voice of the customer within Glencoe. In this role, you will help disseminate, develop and extend Glencoe’s world leading image data management tools and make critical contributions to our customers’ research and discovery missions.

Responsibilities include but are not limited to the following:

• Provide remote technical applications support and consultation on research data workflows.
• Identify, develop and close high-value sales opportunities.
• Create technical documentation and marketing materials, including release notes, blog posts and webinars.
• Work closely with Engineering, Product and Applications teams as well as Glencoe Software customers to evaluate opportunities for training and documentation efforts.
• Represent Glencoe Software to the outside community through participation in and presentations at industry conferences and workshops.
• Travel occasionally to work with strategic customers across North America.

The following may contribute to success in this role:

• Demonstrated history of understanding complex scientific or technical workflows and presenting them in user-facing formats
• Ability to work independently and manage multiple ongoing projects
• Strong verbal, written and interpersonal communication skills
• Experience in the demonstration, installation, operation and troubleshooting of biological/biomedical image software or hardware applications
• Practical research experience in one or more of the following areas: microscopy, histology, digital pathology, multiplexed imaging, high content screening, spatial transcriptomics
• Experience and interest in scientific or other technical communication
• Experience in academia, industrial life sciences, and/or biomedical R&D
• Experience with scripting languages such as Python, MATLAB, ImageJ macros, R, etc.
• Familiarity with or expertise in image processing tools and algorithms used in the life and biomedical sciences such as CellProfiler, QuPath, Ilastik, Fiji, etc.
• Degree in Life Sciences or Engineering discipline, or equivalent experience